Online order FAQs
How can I pay for my online purchases?
You can pay directly from your PayPal account, or using your Amex, Mastercard or Visa card.
You can check the balances, and pay using Sportsmans Warehouse (SW) Gift Card or SW e-Gift Voucher on the Shopping Cart page
You can also pay by redeeming SW Chase the Feeling (CTF) Reward Credits lying as balance in your account as at that moment, on the Checkout page
Is it safe to use my credit card on sw.com.au?
Yes, shopping at sw.com.au is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and your credit card payment is processed using eWay secure gateway.
Can I make a change to an existing order or cancel an order after it has been placed?
Yes, our returns policy is very simple and user-friendly. However, the sooner you communicate to us, the better it will be
If your change or cancellation communication is received prior to your order being shipped, we will allow complete amount as store credit
If your order has already been shipped prior to us receiving your change request, a store credit will be allowed after deducting the return shipping charges
What happens if I order a product that is out of stock?
Our website is designed to show items which are in stock, available for sale. However, as the website does not update inventory in real time, it is possible that a fast selling item may be sold out by the time your order is received. If an item on your order is sold out, we will contact you to determine if you would like a substitute product or a refund if a suitable substitute cannot be found to your satisfaction.
I did not receive a confirmation email on completion of my order?
If you do not receive a confirmation email within a few minutes of successfully placing your order please check your spam filter as our confirmation email might have been flagged as spam by your ISP. All confirmation emails are sent to the email address entered at time of placing the order. Please contact Customer Service via email with your full name and order number and we will confirm your order.
How can I track the status of my order?
Once your order has been shipped, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website. Tracking on the shipping Company’s website may only be available from next day. We encourage you to register on our website so that you may be able to view the status of your order at any time convenient to you. If you have not received a tracking number, please contact Customer Service with your full name and order number and we will provide an update on your order.
Can I purchase or redeem a Sportsmans Warehouse Gift Card or e-Gift Voucher online?
Yes, Sportsmans Warehouse (SW) Gift Cards and e-Gift Certificates can be purchased on our online store and can be sent to a friend or family as a gift. Gift Cards work seamlessly through our various channels. They can be purchased online and redeemed online or in –store, or can be purchased in our physical stores and can be redeemed either online or in-store. Click here to purchase your e-Gift Certificate online. Upon finalizing your purchase, the e-Gift Certificate number and instructions will be emailed to yourself and the designated recipients. They may be used toward the purchase of any item in our vast product selection simply by visiting the site. Gift Cards issued by our physical stores come in activated state. Physical Gift Cards issued by our webstore need to be activated online. E-Gift Vouchers come in an activated state. Please note that all active Gift Cards are as good as cash. You are advised to store them carefully, and in a secure place. Sportsmans Warehouse accepts no liability for stolen / misplaced / shared Gift Cards.
What do I do if my recipient does not receive their e-Gift Voucher?
E-Gift Vouchers are sent digitally to both, the donor as well as to the recipient, through emails. If the recipients have not received the email, let them check their spam mail folder, or you may forward the email again
E-Gift Vouchers are as good as cash. To redeem, you just have to enter the e-Gift Voucher number in the shopping cart page, and it will be redeemed. Liability of Sportsmans Warehouse ceases once the email has been delivered, either to you or to the recipient. We request you to keep these emails secure and not share with any-one else other than the recipient
How do I pay with a SW Gift Card or e-Gift Voucher?
To quickly check the balance, or to activate the Gift Card, we encourage you to register on our website. If you are a registered member, go to My Account Gift Card, enter the Gift Card Code, and click on “Check Status and balance” or on “Activate Your Card”. If you are not a registered member, please fill up your shopping cart, and on the shopping cart page is the space where you fill in the Gift Card / e-Gift Voucher details, and check balances
To make a purchase by redeeming either a Gift Card or an e-Gift Voucher, select the products you want to buy, put them in the shopping cart, and on the same Shopping Cart page you will be able to enter your Gift Card or e-Gift Voucher number in the field "Gift Cards"
Click on “Check Gift Card status and balance” to view the status of your Gift Card, OR click on “Redeem Gift Card” to redeem the balance in the Gift Card
Gift Cards purchased from our physical stores are already activated, and need not be activated. Gift Cards purchased online need to be activated. Click on Redeem Gift Card, and another box appears asking for Activation Code. Enter the Activation Code that was provided to you in the confirmatory email, and click on “Activate Gift Card”
E-Gift Vouchers just need to be redeemed, and no activation is required
This will deduct the amount remaining in balance on the Gift Card or e-Gift Voucher from your order total. If your Gift Card or e-Gift Voucher is more than the total purchase, the total purchase amount will be deducted and you will be able to use the remaining amount for future purchases
To redeem more than one Gift Card / e-Gift Voucher per transaction, follow the above process
Gift Card / e-Gift Voucher once redeemed cannot be returned or exchanged
Can I check my Gift Card balance online?
Yes, you can, by going to MY ACCOUNT page on the website
Do you ship to any other country beside Australia?
Do you deliver to a PO Box address?
Yes, except for bulky goods, we can deliver to a PO BOX address at an additional charge.
When can I expect delivery of my order?
1 to 3 business days for orders placed before 2pm AEST in metro areas but can take longer for regional and rural areas.
How are the shipping charges calculated?
Shipping and handling charges are based on the delivery option chosen and the weight, size and dimensions of the chosen items. Shipping costs will be listed on the "Place Order" page during checkout.
What are the conditions for FREE delivery?
The order value must be $100 or over excluding shipping and weight of the packaged goods must be less than 3kg.