FAQs
Product FAQs
How does the sizing work?
- for Clothing click here. Please note, we follow Australian sizing for Clothing
- for Shoes click here. Please note, we follow US sizing for shoes
- Will the selected size fit me or not?
- There is no better substitute than trying a product on to see if the selected size fits well. Click here to see our store locations.
Product (Style, Size, Colour) I want to order is not available on SW website?
Our website displays all products which are physically in stock at any of our different warehouses. However, due to the large volume of orders being managed daily, it is possible that the desired product may still be available, or we may still be able to source it from the supplier Please contact Customer Service by providing details of your request and one of our team members will track one down from one of our stores or suppliers and if it cannot be ordered, they will help you find a suitable alternative.
How can I provide feedback about a product?
We appreciate hearing from our customers and you can provide product feedback by clicking here. Your feedback will be helpful to other people looking to purchase the same product.
What is your returns policy?
How do I return an item?
Can I return items that we purchased as a gift?
Can I return items purchased with a SW e-Gift Card / e-Gift Voucher?
Yes, items that were purchased either in full or partially by a Gift Card / e-Gift Voucher can be returned for a refund or exchange. Please return as usual with the returns form filled out. If the order is being exchanged and an additional amount is owing, our Customer Service will contact you regarding further payment. If you want to claim a refund against your order, please contact customer service.
I used a promotional discount code on my order, will this apply to my exchange?
How do I find out about upcoming promotions?
Best way is to sign up to our newsletter by completing the sign up here
What do I need to know about promotions/coupons?
How do I use a promotional code?
Online order FAQs
How can I pay for my online purchases?
Is it safe to use my credit card on sw.com.au?
Can I make a change to an existing order or cancel an order after it has been placed?
What happens if I order a product that is out of stock?
I did not receive a confirmation email on completion of my order?
If you do not receive a confirmation email within a few minutes of successfully placing your order please check your spam filter as our confirmation email might have been flagged as spam by your ISP. All confirmation emails are sent to the email address entered at time of placing the order. Please contact Customer Service via email with your full name and order number and we will confirm your order.
How can I track the status of my order?
Once your order has been shipped, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website. Tracking on the shipping Company’s website may only be available from next day. We encourage you to register on our website so that you may be able to view the status of your order at any time convenient to you. If you have not received a tracking number, please contact Customer Service with your full name and order number and we will provide an update on your order.
Can I purchase or redeem a Sportsmans Warehouse Gift Card or e-Gift Voucher online?
Yes, Sportsmans Warehouse (SW) Gift Cards and e-Gift Certificates can be purchased on our online store and can be sent to a friend or family as a gift. Gift Cards work seamlessly through our various channels. They can be purchased online and redeemed online or in –store, or can be purchased in our physical stores and can be redeemed either online or in-store. Click here to purchase your e-Gift Certificate online. Upon finalizing your purchase, the e-Gift Certificate number and instructions will be emailed to yourself and the designated recipients. They may be used toward the purchase of any item in our vast product selection simply by visiting the site. Gift Cards issued by our physical stores come in activated state. Physical Gift Cards issued by our webstore need to be activated online. E-Gift Vouchers come in an activated state. Please note that all active Gift Cards are as good as cash. You are advised to store them carefully, and in a secure place. Sportsmans Warehouse accepts no liability for stolen / misplaced / shared Gift Cards.
What do I do if my recipient does not receive their e-Gift Voucher?
How do I pay with a SW Gift Card or e-Gift Voucher?
Can I check my Gift Card balance online?
Yes, you can, by going to MY ACCOUNT page on the website
Do you ship to any other country beside Australia?
For International deliveries, please contact Customer Service.