FAQs – Sportsmans Warehouse

Product FAQs

How does the sizing work?

for Clothing click here. Please note, we follow Australian sizing for Clothing
for Shoes click here. Please note, we follow US sizing for shoes
Will the selected size fit me or not?
There is no better substitute than trying a product on to see if the selected size fits well. Click here to see our store locations.

Product (Style, Size, Colour) I want to order is not available on SW website?

Our website displays all products which are physically in stock at any of our different warehouses. However, due to the large volume of orders being managed daily, it is possible that the desired product may still be available, or we may still be able to source it from the supplier Please contact Customer Service by providing details of your request and one of our team members will track one down from one of our stores or suppliers and if it cannot be ordered, they will help you find a suitable alternative.

How can I provide feedback about a product?

We appreciate hearing from our customers and you can provide product feedback by clicking here. Your feedback will be helpful to other people looking to purchase the same product.

What is your returns policy?

We are happy to refund or exchange merchandise that is unworn, received damaged, incorrectly shipped, faulty or deemed not suitable for the manufacturers intended purpose. Simply return the product that you want exchanged or refunded in the original condition & packaging it was received in within 30 days of the order date. Refunds are made to the PayPal account, credit card or the bank account used to make the purchase and are processed within 1 to 3 business days of receiving and processing a return.

How do I return an item?

If for any reason you would like to return your product to us please follow the simple steps below under different scenarios: Fill out the enclosed form with your details and reason for return or exchange. Email the form info@sw.com.au and you will receive confirmation within 24 hours. Once confirmation is received, please send by Australia Post to the nominated address on the return form. In the case of a return for a refund, the goods will be checked once they have been received by SW and a refund will be issued to your method of payment eg: PayPal or Credit Card. In the case of a return for an exchange, the goods will be dispatched once the returned item(s) have been received by SW.

Can I return items that we purchased as a gift?

Yes, you can return items that were either purchased for you as a gift or that you purchased for another person. Please follow the returns instructions above and remember to tick on your returns form that it was a gift. If a refund is being issued, it will go back to the card originally used on the order. If an exchange is being issued, it will be sent back to the shipping address unless stated otherwise.

Can I return items purchased with a SW e-Gift Card / e-Gift Voucher?

Yes, items that were purchased either in full or partially by a Gift Card / e-Gift Voucher can be returned for a refund or exchange. Please return as usual with the returns form filled out. If the order is being exchanged and an additional amount is owing, our Customer Service will contact you regarding further payment. If you want to claim a refund against your order, please contact customer service.

I used a promotional discount code on my order, will this apply to my exchange?

Please be aware of the minimum spend of your promotion. If returning items for a refund and your remaining order is no longer above this minimum threshold, you will also need to send the promotional gift back (in original condition) to receive a full refund. Promotional discounts will only be honoured providing size exchange requests are available. Refund amount will at maximum be equal to the amount paid by you against your purchase.

How do I find out about upcoming promotions?

Best way is to sign up to our newsletter by completing the sign up here

What do I need to know about promotions/coupons?

Promotions, discounts, coupons and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated. Promotional prices apply automatically Coupons are for one time use only. Coupons will have to be redeemed by entering coupon code on the shopping cart page While you may have more than one coupon code available to you for redeeming, only one coupon can be redeemed per transaction Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted. Free shipping promotions are valid for Australian standard ground shipping within the Australian mainland and Tasmania. Free shipping is based on the net shopping cart value after deducting value of gift card redemption and after applying discount against any coupon For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item. Any credits towards exchange / refund will only be at the net purchase price. Coupons once redeemed cannot be refunded / applied again If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order. Promotional items are available only while stocks last; Sportsmans Warehouse does not issue rain checks for items that run out of stock. Sportsmans Warehouse can, at its sole discretion, extend or terminate a Promotion at any time.

How do I use a promotional code?

To use the promotional code you have to enter it into the checkout page of your order. After you have finished shopping, click on your shopping bag. Underneath the items added is a "Promo/Voucher Code" input. Enter your Promo Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

Online order FAQs

How can I pay for my online purchases?

You can pay directly from your PayPal account, or using your Amex, Mastercard or Visa card. You can check the balances, and pay using Sportsmans Warehouse (SW) Gift Card or SW e-Gift Voucher on the Shopping Cart page You can also pay by redeeming SW Chase the Feeling (CTF) Reward Credits lying as balance in your account as at that moment, on the Checkout page

Is it safe to use my credit card on sw.com.au?

Yes, shopping at sw.com.au is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and your credit card payment is processed using eWay secure gateway.

Can I make a change to an existing order or cancel an order after it has been placed?

Yes, our returns policy is very simple and user-friendly. However, the sooner you communicate to us, the better it will be If your change or cancellation communication is received prior to your order being shipped, we will allow complete amount as store credit If your order has already been shipped prior to us receiving your change request, a store credit will be allowed after deducting the return shipping charges

What happens if I order a product that is out of stock?

Our website is designed to show items which are in stock, available for sale. However, as the website does not update inventory in real time, it is possible that a fast selling item may be sold out by the time your order is received. If an item on your order is sold out, we will contact you to determine if you would like a substitute product or a refund if a suitable substitute cannot be found to your satisfaction.

I did not receive a confirmation email on completion of my order?

If you do not receive a confirmation email within a few minutes of successfully placing your order please check your spam filter as our confirmation email might have been flagged as spam by your ISP. All confirmation emails are sent to the email address entered at time of placing the order. Please contact Customer Service via email with your full name and order number and we will confirm your order.

How can I track the status of my order?

Once your order has been shipped, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website. Tracking on the shipping Company’s website may only be available from next day. We encourage you to register on our website so that you may be able to view the status of your order at any time convenient to you. If you have not received a tracking number, please contact Customer Service with your full name and order number and we will provide an update on your order.

Can I purchase or redeem a Sportsmans Warehouse Gift Card or e-Gift Voucher online?

Yes, Sportsmans Warehouse (SW) Gift Cards and e-Gift Certificates can be purchased on our online store and can be sent to a friend or family as a gift. Gift Cards work seamlessly through our various channels. They can be purchased online and redeemed online or in –store, or can be purchased in our physical stores and can be redeemed either online or in-store. Click here to purchase your e-Gift Certificate online. Upon finalizing your purchase, the e-Gift Certificate number and instructions will be emailed to yourself and the designated recipients. They may be used toward the purchase of any item in our vast product selection simply by visiting the site. Gift Cards issued by our physical stores come in activated state. Physical Gift Cards issued by our webstore need to be activated online. E-Gift Vouchers come in an activated state. Please note that all active Gift Cards are as good as cash. You are advised to store them carefully, and in a secure place. Sportsmans Warehouse accepts no liability for stolen / misplaced / shared Gift Cards.

What do I do if my recipient does not receive their e-Gift Voucher?

E-Gift Vouchers are sent digitally to both, the donor as well as to the recipient, through emails. If the recipients have not received the email, let them check their spam mail folder, or you may forward the email again E-Gift Vouchers are as good as cash. To redeem, you just have to enter the e-Gift Voucher number in the shopping cart page, and it will be redeemed. Liability of Sportsmans Warehouse ceases once the email has been delivered, either to you or to the recipient. We request you to keep these emails secure and not share with any-one else other than the recipient

How do I pay with a SW Gift Card or e-Gift Voucher?

To quickly check the balance, or to activate the Gift Card, we encourage you to register on our website. If you are a registered member, go to My Account  Gift Card, enter the Gift Card Code, and click on “Check Status and balance” or on “Activate Your Card”. If you are not a registered member, please fill up your shopping cart, and on the shopping cart page is the space where you fill in the Gift Card / e-Gift Voucher details, and check balances To make a purchase by redeeming either a Gift Card or an e-Gift Voucher, select the products you want to buy, put them in the shopping cart, and on the same Shopping Cart page you will be able to enter your Gift Card or e-Gift Voucher number in the field "Gift Cards" Click on “Check Gift Card status and balance” to view the status of your Gift Card, OR click on “Redeem Gift Card” to redeem the balance in the Gift Card Gift Cards purchased from our physical stores are already activated, and need not be activated. Gift Cards purchased online need to be activated. Click on Redeem Gift Card, and another box appears asking for Activation Code. Enter the Activation Code that was provided to you in the confirmatory email, and click on “Activate Gift Card” E-Gift Vouchers just need to be redeemed, and no activation is required This will deduct the amount remaining in balance on the Gift Card or e-Gift Voucher from your order total. If your Gift Card or e-Gift Voucher is more than the total purchase, the total purchase amount will be deducted and you will be able to use the remaining amount for future purchases To redeem more than one Gift Card / e-Gift Voucher per transaction, follow the above process Gift Card / e-Gift Voucher once redeemed cannot be returned or exchanged

Can I check my Gift Card balance online?

Yes, you can, by going to MY ACCOUNT page on the website

Do you ship to any other country beside Australia?

For International deliveries, please contact Customer Service.

Do you deliver to a PO Box address?

Yes, except for bulky goods, we can deliver to a PO BOX address at an additional charge.

When can I expect delivery of my order?

1 to 3 business days for orders placed before 2pm AEST in metro areas but can take longer for regional and rural areas.

How are the shipping charges calculated?

Shipping and handling charges are based on the delivery option chosen and the weight, size and dimensions of the chosen items. Shipping costs will be listed on the "Place Order" page during checkout.

What are the conditions for FREE delivery?

The order value must be $100 or over excluding shipping and weight of the packaged goods must be less than 3kg.