1. General

1.1 This website at www.sw.com.au (the “Site”) is an online shopping website where you can browse, select and order products advertised on the Site from Sportsman’s Warehouse Holdings Pty Limited (ACN 008 538 083 ("Sportsmans Warehouse", “Sporties”, “us” or “we”).

1.2 Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

1.3 Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.

2. Disclaimer

2.1 The Site and the Content are free of charge and provided 'as is' and, except to the extent required by law, without any warranties of any kind. The information on the Site is for general information purposes only and does not constitute advice.

Except to the extent required by law, Sportsmans Warehouse does not represent or warrant that the information and/or facilities contained in the Site are accurate, complete or current, or that the Site or the server that makes the Site available are free of viruses or any other harmful components. Further, Sportsmans Warehouse will not provide for specific IT infrastructure or connectivity. Thus Sportsmans Warehouse cannot represent or warrant the Site will be uninterrupted or error free. Except to the extent required by law, Sportsmans Warehouse does not make any warranties or representations regarding the use of the Content on the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. However, Sportsmans Warehouse will endeavour to correct any inaccuracies on the site once Sportsmans Warehouse becomes aware of them.

Limitation of liability:

Your use of the Site is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, Sportsmans Warehouse limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law, neither Sportsmans Warehouse, nor any of its employees, officers, directors or any of its agents, contractors or any other party involved in creating, producing or delivering the Site or any Content will be liable for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, the Site or Content or any other material or product provided to you via the Site, including damage caused by viruses or any incorrectness or incompleteness of the information on the Site, or relating to the performance of the products obtained via the Site or otherwise arising out of or in connection with the Site or the Terms and Conditions, even if Sportsmans Warehouse has been advised of the possibility of any such loss or damage.

The limitations and exclusions set out in this section do not apply to any liability of Sportsmans Warehouse for wilful misconduct, fraud or gross negligence (being negligence involving a deliberate or reckless disregard or a risk which would be apparent to a reasonable person in the same circumstances).

2.2 Illustrations and photos contained in this site are sample representation of the products advertised, and variations may occur from time to time and from store to store.

3. Links

The Site may contain links to external websites that are not operated by us or our related bodies corporate. Sportsmans Warehouse does not make any endorsements, or representation as to the accuracy of information contained within those websites. These links are provided for your convenience only and you agree that:

3.1 We make no representations or warranties, or have any responsibility or liability for those websites;

3.2 These links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites; and

3.3 You access and use the products and services made available at those sites solely at your own risk.

4. Intellectual Property

4.1You:

4.1.1 acknowledge that the copyright in the site, the software, design, text and graphics comprised in the site, the selection and layout of the site and the content and materials on the site (together, the “Materials”) are owned by or licensed to us;

4.1.2 must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and

4.1.3 must not frame or embed in another website any of the material appearing on this Site without our prior written consent.

4.2 You may:

4.2.1 Store a reproduction of the content on this Site on your local computer for the sole purpose of viewing the content and Materials; and

4.2.2 Print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

4.3 This Site contains registered trademarks and other trademarks which are protected by law. You must not use any of the marks or trademarks appearing on the Site or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.

5. Viruses

5.1 Sportsmans Warehouse does not claim that any information (including any files) obtained from or through this Site is free from viruses or other faults or defects.

5.2 You are responsible for scanning any information for viruses

5.3 You agree that Sportsmans Warehouse has no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

5.4 If Sportsmans Warehouse is found to be liable this will be limited to the cost of supplying the information again.

6. Compliance with these Terms and Conditions

You agree to bound by, and comply with, these terms and conditions by:

6.1 using the Site;

6.2 completing your registration through the Site; and/or

6.3 obtaining or ordering Products from us using the Site.

7. Changes to these Terms and Conditions

7.1 If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

7.2 Subject to clause 7.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

8. Registration

8.1 You may complete the customer registration process through the Site before placing an order for Products through the Site. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on this Site.

8.2 You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Site.

8.3 If you choose to use a workplace email address for your account or to access the Site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

9. Placing an Order for Products

9.1 You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

9.2 Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

9.3 We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

9.4 You agree to provide us with current, complete and accurate details when asked to do so by the Site.

9.5 All goods ordered and purchased from the Site must be intended for personal non-commercial use only.

9.6 From time to time, Sportsmans Warehouse may restrict the quantity of Products which can be purchased in one order/transaction, or by one person, household or address during a particular of time. Any quantity restrictions will be stated on the online product page, in advertising materials or otherwise advised by Sportsmans Warehouse.

10. Acceptance or Rejection of an Order

10.1 We reserve the right to accept or reject your order for any reason, including (without limitation) 10.1.1 if the requested Product is not available

10.1.2  if there is an error in the price or the product description posted on the site or order

10.1.3 if suppliers are unable to supply Goods that they have previously promised to supply

10.1.4 if we deem the order to be in violation of the product quantity restrictions

10.1.5  in an event beyond our control, such as storm, fire, flood, earthquake, terrorism, backend system failure,  power failure, war, strike, means that we are unable to supply the Goods within a reasonable time

10.1.6  if we deem the order  price to be in violation of the site use policy,  so  if that offer has not been accepted by us, then we are still within their rights to explain to you that the pricing is in error and deny you that price.

10.2 Each order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

10.3 If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

11. Cancelling an Order (by Us)

11.1 Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:

11.1.1 the requested Products in that order are not available; or

11.1.2 there is an error in the price or the product description posted on the Site in relation to the relevant Product in that order; or

11.1.3 that order has been placed in breach of these terms and conditions.

11.2 If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

12. Cancelling an Order (by You)

12.1 Prior to the dispatch of an order, you may cancel all or any part of an order (including orders that we have accepted) due to circumstances beyond your reasonable control (e.g. loss of employment, serious injury or illness) but not if you simply change your mind, without any liability to us for that cancellation.

12.2 If you do, then you must provide us notice (including reason) before the dispatch of an order. You cannot cancel all or any part of an order after the order has been dispatched by us.

13. Delivery of Products

Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.

14. Prices, Fees and Charges, Price Match Guarantee

14.1 Prices

14.1.1 The prices of Products and delivery and other charges displayed on this Site are current at the time of issue, however, Sportsmans Warehouse reserves the right to change prices at any time before we accept an order from you.

14.1.2 All prices shown on this Site are in Australian Dollars (AUD).

14.1.3 We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

14.1.3.1 the purchase price of each Product that is ordered;

14.1.3.2 the delivery fee for delivering the Products to you; and

14.1.3.3 any other fees and charges set out in these terms and conditions.

14.1.4 All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Site are inclusive of GST (unless otherwise indicated).

14.2 Price

14.2.1 The purchase price of each Product is shown on the product list on the Site at the time you place your order. The purchase price of a Product on the Site may not be the same or correspond to the prices in any of our stores for the same Product.

14.3 Delivery Fees

14.3.1 Delivery fee are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order.

14.3.2 If the delivery is by courier, products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. Otherwise you may authorise us to leave the parcel at your doorstep at a safe place, however we will not be responsible for the loss or damage to the product happened to the product after delivery.

14.3.3 Sportsmans Warehouse currently ships orders to Australian addresses only.

14.3.4 You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

14.3.4.1 Special, non-stock and/or bespoke items;

14.3.4.2 Heavy, bulky and/or awkward items;

14.3.4.3 Express or urgent deliveries; or

14.3.4.4 Bulk or large quantity orders.

14.3.4.5 Post box deliveries.

14.4 Price Match Guarantee

14.4.1 Subject to this clause 14.3, we will match the price of the same product stocked by a competitor.

14.4.2 You must provide evidence (to our reasonable satisfaction) of the competitor’s product prior to the time of purchase. Once we have verified the price match request, we will match the price of the competitor’s product.

14.4.3 The following exclusions and exceptions apply to our price match guarantee:

14.4.3.1 the competitor’s product must be identical (including but not limited to brand, colour, size and model) to the product we sell;

14.4.3.2 the competitor’s product must be new and in original sale condition;

14.4.3.3 the competitor’s product must be in stock and ready for immediate purchase from the competitor with a delivery date no longer than 7 days;

14.4.3.4 if the competitor’s price is for online purchase, the price must be adjusted to include delivery costs;

14.4.3.5 the competitor’s price must be the final price in Australian dollars and must include any additional fees, taxes, delivery charges, or other charges;

14.4.3.6 excludes competitor prices for commercial quantities or quantities intended for resale, wholesale, or commercial sale;

14.4.3.7 we will only sell price matched products in quantities ordinarily and reasonably expected for personal use. We will not sell price matched products where we suspect (acting reasonably) that you intend to resell the products;

14.4.3.8 excludes cash back offers, bonus offers, store credit offers, or bundled promotions;

14.4.3.9 excludes direct import or grey imports, not sold through authorized Australian resellers;

14.4.3.10 only applies to competitors which are operating in Australia and have either physical or online stores located in Australia;

14.4.3.11 excludes competitor advertising errors and errors in pricing;

14.4.3.12 excludes offers that are not available to the general public (for example, membership or club offers, special events, trade offers etc);

14.4.3.13 excludes offers which are subject to limited or restricted quantities; and

14.4.3.14 your order or offer to purchase products at price matched pricing will only be accepted by us if payment is made in full for the product.

15. Your Obligations

You covenant and warrant that:

15.1 all information and data provided by you to us through the Site (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;

15.2 the person receiving the Products at the Delivery Address is authorised by you to do so;

15.3 you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

15.4 you will ensure that your LoginID and password that is used to access the Site and the details of your account is kept in a safe and secure manner;

15.5 you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;

15.6 you will promptly advise us of any changes to your information provided to us as part of the customer registration process;

15.7 you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

15.8 you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Site;

15.9 you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Site;

15.10 you will check the labels on the Products before consumption or use; and

15.11 you will not:

15.11.1 use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

15.11.2 use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

15.11.3 make fraudulent or speculative enquiries, purchases or requests through the Site;

15.11.4 use another person’s details without their permission or impersonate another person when using the Site;

15.11.5 post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;

15.11.6 tamper with or hinder the operation of the Site;

15.11.7 knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

15.11.8 use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site;

15.11.9 modify, adapt, translate or reverse engineer any portion of the Site;

15.11.10 remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;

15.11.11 reformat or frame any portion of the web pages that are part of the Site;

15.11.12 create accounts by automated means or under false or fraudulent pretences;

15.11.13 use the Site to violate the security of any computer or other network or engage in illegal conduct;

15.11.14 take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

15.11.15 use the Site other than in accordance with these terms and conditions; or

15.11.16 attempt any of the above acts or engage or permit another person to do any of the above acts.

16. Warranty and Liability

16.1 Sportsmans Warehouse accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded. However, where we are permitted by law, we will only:

16.1.1 in the case of services, resupply of the services or pay you the cost of resupply; and

16.1.2 in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay you for the cost of replacing the goods (or of acquiring equivalent goods), or pay you for the cost of having the goods repaired.

16.2 Where we are permitted by law (and subject to clause 16.1):

16.2.1 we do not warrant or represent the suitability of the Site or a Product for any purpose; and

16.2.2 we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

16.3 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

17. Returns

17.1 Unless you notify Sportsmans Warehouse to the contrary by email, telephone within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Sportsmans Warehouse, the Products shall be deemed to have been accepted by you.

17.2 Sportsmans Warehouse will accept product returns and provide you with (at Sportsmans Warehouse’s discretion) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:

17.2.1 The Product delivered is faulty or is not of merchantable quality, or

17.2.2 The Product delivered is not fit for its intended purpose, or

17.2.3 The Product delivered does not match the description on the Site

17.3 If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on 1300 654 502 or email orders@sw.com.au and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

17.3.1 the Order number, invoice number or receipt number;

17.3.2 a detailed description of the problem or the reason for your request to the return the Product;

17.3.3 photograph(s) of product that is damaged during transportation (if it's required we will advise you which email address to send it to);

17.3.4 your name and contact details

17.4 We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.

18. Termination and/or Suspension of Account

18.1 We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions and:

18.1.1 the breach cannot be remedied; or

18.1.2 you fail to the remedy the breach within 10 days of our notice to you of that breach; or

18.1.3 if there is an emergency.

19. Do-It-Yourself and How-To Content

19.1 You acknowledge that the video clips and photographs contained in this Site may depict activities undertaken by qualified and highly trained professionals and/or experts.

19.2 You agree not to attempt to replicate any activities shown on this Site unless you have:

19.2.1 checked the service information and specification for the specific Product, vehicle or system that you are using or working on as the correct method may be different to any generic example shown in this Site;

19.2.2 obtained advice from the relevant qualified experts, tradespeople and/or professionals;

19.2.3 complied with all applicable laws, regulations and by-laws; and

19.2.4 employed safe practices for carrying out the activities.

19.3 The film and text transcript in this website are intended to be an information source only. Sportsmans Warehouse makes no statements, representations or warranties about the accuracy or completeness of the films.

19.4 Subject to applicable laws, Sportsmans Warehouse does not accept any liability (including, without limitation, liability in negligence) for any expenses, losses, damages, costs, accidents, injuries, deaths, fines, legal proceedings, suits, or any other law violations you suffered, incurred or made against you as a direct or indirect result of your access and use of this website and its contents (including but not limited to the films and the information in any films being inaccurate or incomplete in any way, and for any other reason).

19.5 The films in this website may be used or reproduced in whole for non-commercial and/or personal use provided that any reproduction is unaltered and that an attribution of the source is included. The film may not be altered, built upon or transformed. All information on this website is protected by copyright and other intellectual property rights. The text, images, graphics, sound files, animation files, video files and their arrangement on this website are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth), all rights are reserved.

20. General Provisions

20.1 If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

20.2 This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

21. Privacy Policy and Your Personal Information

21.1 Refer to the Privacy Policy, which form part of these terms and conditions.

22. Definitions

22.1 Capitalised terms used are defined in these terms and conditions. In these terms:

22.2 “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999

22.3 “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.

22.4 “LoginID” means the email address that you provided to us as part of the registration process to use the Site.

22.5 “Product’ means each good or service that is advertised on the Site.

23. Sportsmans Warehouse Events

23.1 Sportsmans Warehouse events T &C are in addition to our regular trading terms and conditions as set out above. For complete information related to Sportsmans Warehouse events contact our customer service team or visit our website.

24. Customer Service

24.1. We endeavour to get back to in reasonable time frames, please note our customer service currently available during business hours only.

24.2.  you need to contact us via https://www.sw.com.au/pages/contact customer service portal or by phone regarding your queries.

Mobile Terms of Service

Sportsmans Warehouse

Last updated: Oct. 12, 2023

The Sportsmans Warehouse mobile message service (the "Service") is operated by Sportsmans Warehouse (“Sportsmans Warehouse”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sportsmans Warehouse’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sportsmans Warehouse through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sportsmans Warehouse. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Sportsmans or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sportsmans Warehouse mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Sportsmans or email info@sw.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.